Enhance your work processes based on customer feedback
Within the PTI Planning Suite, you easily collect customer satisfaction through various channels at the right moments, from the initial contact to the completion of the on-site task. Determine when and how you request feedback from customers. Gain insights into your customer satisfaction and improve your work processes based on feedback.
Facilitate the feedback process
Relevant feedback. Receive feedback that contributes to the growth of your service. Pose questions that are pertinent to your service.
Real-time feedback. Request customer feedback immediately after delivering your service or completing the task.
Flexible communication. Adapt to your customers’ preferences and communicate through the desired channel, such as SMS, email or phone.
Report. Obtain a comprehensive report on your customer satisfaction, providing you with a clear overview of the current situation.