Field Service Management for the heating sector

Companies in the heating industry face complex challenges. Homes throughout the Netherlands need insulation, and by 2050, they must be gas-free. Besides, accurate meter readings and replacements remain crucial for delivering optimal heating services to consumers and businesses. We understand the challenges in this dynamic landscape like no other.


With our advanced field service software, we assist companies in optimizing workflows and accelerating the transition to sustainable heat sources.

Efficiency guaranteed

Physical meter reading

Efficient on-site meter reading for analog meters with Metering as a Service. Fast, accurate, and with minimal error margins.

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Smart meters & meter replacements

Swift and effective replacement of (smart) meters, with seamless coordination between planning and execution.

Central heating boilers

Easy installation, maintenance, and replacement of (hybrid) central heating boilers.

Faults and maintenance

Minimize downtime and provide effective error registration and maintenance planning to ensure continuity.

Everything your heating company needs

With the PTI Planning Suite, you are ready to tackle the challenges in the heating sector. Optimize your field service, enhance customer satisfaction, and stay ahead in a rapidly changing industry.

Optimal customer communication. Complete control over the creation, editing, and sending of targeted customer communication. Your customers are always informed about your visits.

The best scheduling software. Optimal planning of field service activities. Plan the most efficient routes with our intelligent algorithm and save on time and travel movements.

A personalized customer portal. Establish clear agreements with your customers and provide them with the flexibility to modify based on their preferences. Your field service personnel will never encounter a closed door again.

Mobile app for the field service. Everything your field service personnel needs on the go to carry out tasks as efficiently as possible. From digital work orders and checklists to scanning data with Artificial Intelligence.

All data accurately in once place. Easily process all required information with a single photo. Achieve higher accuracy than manual entry and directly link photos and data to the job dossier.


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Engaging residents in the energy transition: PTI and GroeneWarmte enhance customer experience

The energy transition has a profound impact on our entire society. In order to achieve carbon neutrality by 2050, significant steps need to be taken in the Netherlands. Our client, GroeneWarmte, plays a prominent role in this transition, and we are proud to support them. Together, we contribute to a sustainable future!

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Efficient and Sustainable Charging: PTI and Inter-on inspect Charging Stations for Equans

We take pride in introducing our new project: the sustainable and efficient surveying of charging stations for Equans at PTI.

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Waternet chooses Metering as a Service

For water and energy companies, maintaining separate teams for physical meter readings is becoming increasingly challenging and costly. Waternet found itself in a similar situation and sought a comprehensive solution that encompassed both digital and physical meter readings. With over 30 years of expertise in the utilities sector, PTI has been the specialist in meter readings. With Metering as a Service, we take it a step further. For Waternet, we have expanded the well-known meter reading app (remote meter reading) to include door-to-door meter readings.

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Heijmans and PTI expand collaboration

New service offering for the installation of split unit air conditioners, managing the entire process from A to Z. In summary, this encapsulates the essence of the intensified collaboration between Heijmans and PTI. This collaboration is a valuable addition to their joint ambition to streamline all short-cycle activities of Heijmans through the PTI Planning Suite.

The specialist within the Heat utility domain

Almost all Dutch electricity, gas, and drinking water companies work with the PTI Planning Suite. Contact us today and discover how we can strengthen your energy company.

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In our quest for a smart planning solution, we ended up with PTI. A crucial requirement for us was to incorporate established logic into the planning system, and PTI was able to fulfill that.

- Ron Korthout.

The PTI Planning Suite provides real-time insight into our operations. With the allocation tool, assignments can easily be assigned to the right field service personnel. This process has visibly improved thanks to PTI!

- Emiel Ketelaar.

In close collaboration with PTI, we were able to continually optimize our process. We don't have to worry about it anymore.

- Emmy van Riel.

We experience the reliability of PTI's solutions daily.

- Frank van der Putten.

PTI ensures that we receive 95% of our meter readings. They take a lot of work off our hands and continuously strive to improve to enhance this. We are proud users of their applications.

- Dirk Huurman.