The origin of "Bellen onder nummer" (Calling Under Number)
The name PTI (Pincode Telenet International) dates back to the company’s founding year, 1993, when its founders — Cees van der Voorden, Luc Posma, Leendert-Jan van Doorn, and Herman Santema — conceived an ingenious idea: to connect advertisers with interested buyers and consumers anonymously via telephone. By calling a number advertised in newspapers and magazines and entering a designated ‘pincode’, advertisers and consumers could interact without revealing their identities. This led to the creation of the Voice Response System known as ‘Call by Number’. Major clients at the time included De Volkskrant, Gay Krant, and ViaVia.
The Origin of "Meterstandenlijn" (Meter Reading Line)
A few years after the introduction of ‘Call by Number’, Cees, one of PTI’s founders, was awakened by the doorbell on the day before Christmas. A technician had arrived to do the meter readings. While not the most convenient moment for the customer, it made sense for the energy company — after all, there’s a good chance someone will be home on Christmas Eve. This sparked an idea for Cees: why not let customers submit their own meter readings, simply by phone? This laid the foundation for a more efficient process, eliminating the need for technicians to visit every household. A smart solution for gas, water, and electricity providers.
First multichannel meter reading application goes live
A market first: customers can now submit their meter readings via a return card by mail, a dedicated telephone meter reading line, and through the internet. At the time, this was a major digital leap forward. PTI made the process of meter reading easier, more accessible, and more customer-friendly.
Working for almost all energy, gas, and water companies
After years of hard work, we had almost all water, energy, and gas companies working with our meter reading solution. Since then, we have been able to make many processes of these utility companies more sustainable and efficient. And we continue to do so!
ISO 9001 certificated
Since 2004, we have operated in accordance with the international ISO 9001 quality standard. Well-defined processes, established routines, and continuous improvement enable us to consistently deliver high-quality results. All processes are regularly audited by independent reviewers.
Launch Work Order Manager
The Work Order Manager (WOM) transforms the way technicians work. Equipped with handheld terminals, they can now record meter readings quickly and accurately. This boosts both the efficiency and reliability of the process. Once again, PTI takes an innovative step forward in digitalisation.
Sponsor of 'Spieren voor Spieren'
Since 2006, PTI has been a loyal sponsor of ‘Spieren voor Spieren.’ For more than fifteen years, we have been using our strength to raise funds for children with muscle diseases. We achieve this by participating in sports events such as the Spierathlon, Dam to Damloop, and Trap voor Trap. Additionally, we organize golf tournaments ourselves and join the ‘Spieren voor Spieren Gala’ yearly.
WOM wins 'Application of the year' award
Together with Dunea, PTI earned the title of ‘Application of the Year’ for the Work Order Manager—a strong market recognition for our smart, practical software. Innovation and a solid partnership were key drivers behind this success.
Opening of Office in Bangalore, India
To accelerate and increase flexibility in development, PTI opened its own development office in Bangalore. A dedicated team of skilled developers worked there on our software until 2019. This move marked the international expansion of our development capacity.
ISO 27001 certification for information security
We consider data security crucial. That’s why we have been ISO 27001 certified—the leading information security standard—since 2011. Each year, external experts audit our systems to ensure our clients’ data remains fully protected.
WOM available als mobile app
The Work Order Manager takes the leap from handheld terminals to a mobile app. From now on, technicians use their smartphones or tablets to record and process meter readings—making the process more flexible, faster, and even more customer-friendly.
Launch of smart meter rollout in the Netherlands
In 2014, together with Enexis, we launched the large-scale rollout of smart meters in the Netherlands — a milestone in the energy transition. To date, our application has supported the replacement of over 5 million meters in the Netherlands and Belgium, a number we are extremely proud of.
Customer communication tool goes live
With the launch of our own customer communication tool, ‘Communication on Demand,’ we make communication more personal and efficient. Companies can send letters, emails, or SMS messages fully branded in their own style and automated directly to customers.
Privacy & Data event with Alliander and AET
PTI, together with Alliander and AET, organizes a leading event on privacy and data. We share insights, discuss emerging developments, and inspire organizations to take data security seriously.
25th Anniversary & Launch of the new corporate identity
On December 9, 2018, we celebrated our 25th anniversary. This milestone was grandly celebrated at DeFabrique in the presence of our customers, suppliers, associates, friends, and family. Guest speakers such as Minke Booij, Marc Lammers, Daniel Zavrel, and Erik Scherder provided seminars with their societal perspectives on business and performance. It was a fantastic day, culminating in the unveiling of the new (and current) PTI logo.
Launch of the PTI Planning Suite
To prepare for the future, we developed a new platform with an even stronger focus on smart software for field service organizations. After years of development, we launched the PTI Planning Suite on April 22 via a live LinkedIn event. With the PTI Planning Suite, we make the planning process smarter, more efficient, and more predictable for technicians, planners, and residents alike. This supports a faster transition to smart and sustainable solutions in and around the house.
PTI celebrates 30 years
Thirty years of innovation, collaboration, and digital progress. In 2023, we celebrate our anniversary with a refreshed brand identity and a redesigned website. After 30 years, we remain just as recognizable, yet refreshed. We have clarified our services and industries to increase recognition and relevance when people learn about PTI. Our experience, expertise, and focus on continuity are key — both for our clients and our software development. This is reflected in our new design.
Launch of PTI GO and PTI SEND
When Ruben and Sjoerd, two of our talented developers, noticed that our existing planning software was not optimal for simpler scheduling tasks, they decided to create their own solution. This led to PTI GO, an intuitive and efficient planning tool designed for standardized scheduling activities. In the same year, we also completely revamped our customer communication tool, launching PTI SEND. Everything is now even more intuitive, efficient, and user-friendly.
FUTURE
PTI realizes like no one else that where one door closes, another one always opens. When proven services reach their ‘end of life,’ PTI is always a step ahead with a new product to delight its customers. The story of PTI demonstrates that being agile, energetic, sharp, smart, and goal-oriented is a recipe for innovation and success. This way, we are always prepared for the future.
- 1993
- 1995
- 1998
- 2000
- 2004
- 2005
- 2006
- 2006
- 2007
- 2011
- 2013
- 2014
- 2016
- 2017
- 2018
- 2021
- 2023
- 2024
- FUTURE
