Research

PTI has developed a total solution for market and customer satisfaction surveys in which a variety of multi-channel communication platforms can be used at the same time. This solution offers all companies a simple way of carrying out well balanced research.

Depending on the nature of the research, PTI will make use of Voice Response System [VRS] as well as online and offline response channels. PTI ensures that all information from the various data streams is synchronised and brought together in one database that can be accessed online by the customer in real-time.

Listed below are a few examples of the solutions PTI has deployed for research:

  • Utility companies: meter readings for gas, water and energy providers.
  • Sena: licence control for music.

 

Solutions for your sector include:

PTI solutions